| Admission |
 |
| Guests 18 years of age or older are
welcome to play. Some Alaskan ports require a minimum age of 21. |
|
| Hours |
|
| Check your Cruise Compass for hours. Most
casinos open shortly after sailing. However some ports allow casinos
to remain open. |
|
| Attire |
|
| Shirts and shoes are required. |
|
| Bets |
|
| Minimum and maximum bets are posted at
each table. |
|
| Chips |
|
| Chips are purchased at the gaming tables
in U.S. currency only. They can be redeemed at the cashier's cage
and used only in the casino. |
|
| Credit |
|
| We accept SeaPass, traveler's checks, and
most credit cards for the purchase of chips or coins. A small
service charge is added to credit card transactions other than
through SeaPass. |
|
| Tipping |
|
| It is customary to tip a casino employee
who has been helpful or with whom you have enjoyed good fortune. |
|
| Cameras |
|
| You can take photographs in the casino,
but we kindly request that no videos be taken while the casino is in
operation. |
|
| Smoking |
|
| Cigar or pipe smoking is not permitted in
the casino. For the comfort of our guests, we have "No
Smoking" tables and "No Smoking" slot machine areas. |
|
| Casino
Etiquette |
|
| We want everybody to have a good time in
the casino. If a player becomes loud and offensive or insulting to
the other players, we reserve the right to administer our Guest
Vacation Policy guidelines and ask the person to leave. |
|
| ICCL
Guidelines |
|
The International Council of Cruise Lines
(ICCL) is a non-profit trade association consisting of the 17
largest passenger cruise lines that call on major ports in the
United States and abroad.
The ICCL is dedicated to helping the cruise industry provide a safe,
secure, fun, and entertaining ship environment for its passengers.
Among the services that illustrate this commitment to fun
entertainment are the gambling casinos found on most of the ICCL
member vessels. Industry guidelines address the equipment, conduct
of games, internal controls, and customer service for casinos on
cruise ships.
The guidelines generally foster the following goals:
 |
To provide reasonable rules by which all gambling onboard
member vessels is conducted to ensure fair and professional
gaming at the highest level of integrity to the player. |
|
To provide internal controls upon which passengers can
rely to assure them that the gambling is operated with the
utmost integrity. |
|
To provide a form of entertainment for passengers that is
responsive to the customers' requests. |
|
|
| Facilities
and Equipment |
|
| All equipment purchased and installed on
cruise vessels will meet the regulatory standards of the Nevada
Gaming Control Board or other licensed jurisdiction for payback and
internal software. |
|
| Rules
of Play |
|
Each cruise line will provide a gaming
guide setting forth the rules of play for their casino. These rules
of play shall generally follow those established for casinos in
Nevada, New Jersey, or England. These house rules will also be made
available in every casino.
Each member line will post at every gaming table minimum and maximum
betting limits for each game. |
|
| Internal
Controls |
|
All shipboard gambling operations will be
inspected by each member line's internal audit department on a
regular basis, not to exceed 12 months.
All casinos will have detailed internal control procedures
concerning the cash and coin counts, casino cage procedures and
other processes, similar to licensed jurisdictions.
Each line will employ some form of surveillance to assure operations
are fair and equitable for all parties.
Each line will separate the operation of the casino from the
financial aspects of the casino as clearly as possible, including
specific duties for cashiers and table gaming staff. |
|
| Customer
Service |
|
The onboard casino operations will be the
overall responsibility of the Hotel Director, who is charged with
ensuring the highest standard of conduct for casino staff. In case
of a gaming dispute, any passenger who feels he or she has an issue
that cannot be resolved by the Casino Manager should bring it up to
the Hotel Manager, and every effort will be made to resolve the
problem. If the issue is not resolved onboard the vessel, each ship
will have at the casino cage a current list of contact information
for their home office or casino operator where the passenger can
pursue their dispute. The cruise vessel will have onboard comment
cards for the inclusion of any comment, concern, or means to improve
the gambling system onboard the vessel.
Gambling is strictly for the enjoyment of the passengers who choose
to avail themselves of this form of entertainment. |
