| Immigration
Questionnaire click here |
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| Guests
aboard Holland America Line must submit identification and
address information as required by the United States
government*. To expedite your boarding process, please fill
out your immigration forms in advance.
Each individual guest must submit the required
information and travel with proof of citizenship. You may
submit this information online, any time prior to your sail
date.
As an alternative, you may print a blank Immigration
Form, fill it out with your information, and bring it with
you to embarkation. If the information is not input via this
web-site, your check-in will not be as quick.
Click
here to view the blank Immigration Form (requires Adobe
Acrobat).
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Cancellation
Protection Plans
CPP Standard Plan
Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow
you, for any reason, to provide written cancellation up to 24 hours prior
to scheduled cruise or cruisetour departure and receive a refund equal to
80% of the applicable cancellation fee (90% if you purchased our CPP
Platinum Plan). In addition, Holland America Line (HAL) automatically
assumes an additional US$500 of liability for lost, damaged or delayed
baggage of passengers who purchase the CPP Standard Plan still subject,
however, to the limitations in our baggage policies. For example, we do
not cover losses while baggage is in the custody of airlines. Click here
to review our Baggage
Policy.
The CPP Standard Plan is not insurance; it provides no rights other than
those explained above. For example, it does not protect double-triple-quad
occupancy rates should one or more members of your party cancel, nor does
it cover expenses or unused services due to trip interruption.
CPP Platinum Plan
Our Platinum Cancellation Protection Plan (CPP Platinum Plan) enables you
to 
supplement the CPP Standard Plan with insurance coverage and travel
assistance services as well as increase your refund amount to 90% for
cancellations made more than 24 hours prior to departure. The CPP Platinum
Plan provides you with the following insurance benefits and services, in
addition to the CPP Standard Plan benefits and larger refund:
** Trip Cancellation coverage provides protection if you or a
traveling companion must cancel for a covered reason during the 24 hours
prior to scheduled departure. The plan reimburses your non-refundable
cancellation charges or increased occupancy charges (if a traveling
companion cancels) imposed by HAL.
** Trip Interruption coverage provides protection if your trip
is interrupted after departure due to a covered reason. The plan
reimburses your unused (determined in the case of your cruise or
cruisetour on a pro rata basis), non-refundable land or sea expenses
prepaid to HAL, airfare paid to return home and certain additional
expenses up to $100/day. Maximum benefit is 150% of your cruise/cruisetour
cost.
** Trip Delay coverage provides reimbursement for reasonable
additional accommodations and traveling expenses incurred to rejoin the
trip in progress when you are delayed for more than 12 hours, due to
covered reasons. Maximum benefit is US$1,000; not to exceed US$100/day.
** Emergency Evacuation coverage will pay the necessary costs
of transportation, medical services and medical supplies if, due to a
covered medical reason, you must be transported to medical facilities
during your cruise or cruisetour. Maximum benefit is $50,000.
** Medical Expense coverage reimburses up to $10,000 for
medical and emergency dental expenses incurred as a result of an injury or
sickness that first manifests itself during your cruise or cruisetour.
** You will also receive the following 24-Hour Emergency
Hotline Assistance Services, arranged by the CPP Platinum Plan
administrator's designated provider: Emergency Cash Transfer Assistance,
Medical Consultation and Monitoring, Emergency Legal Assistance, Emergency
Medical and Dental Assistance, Lost Travel Document Assistance and
Emergency Medical Payment Assistance.
There are no pre-existing condition limitations in the CPP Platinum Plan!
"IMPORTANT NOTE": This is a summary of coverage. Please refer to
the Description of 24-Hour Emergency Hotline Services and Certificate of
Insurance in the CPP Platinum Plan pamphlet available from Holland America
Line which contains the details of assistance services and insurance
coverage, terms, conditions, exclusions and other applicable limitations.
The CPP Platinum Plan is only available for U.S. and Canadian residents.
The CPP Standard and CPP Platinum Plans are optional, must be paid at time
of deposit and are non-refundable. The per person, per cruise costs for
both plans are listed with the cruise fares. The insurance coverage
provided under the CPP Platinum Plan is underwritten by Virginia Surety
Company, Inc., under policy #HTP04195 and the CPP Platinum Plan is
administered by BerkelyCare, a division of Affinity Insurance Services,
Inc. in all states except: AIS Affinity Insurance Agency, Inc. in
CA/MN/OK; and AIS Affinity Insurance Agency in NH and NY. Claims are
administered by BerkelyCare, a division of Affinity Insurance Services,
Inc., in all states except: Aon Direct Insurance Administrators in CA; AIS
Affinity Insurance Agency, Inc. in OK; and AIS Affinity Insurance Agency
in NH and NY. CA License #0795465. The program provides limited health
insurance benefits and does not provide basic hospital, basic medical or
major medical insurance as defined by the NY State Insurance Department.
The CPP Standard Plan is not insurance and is administered by Holland
America Line Inc.
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