Highlights of Travel
Protection Program Benefits & Assistance Services
- Trip Cancellation & Interruption Protection
Coverage for non-refundable cancellation or interruption charges due
to medical conditions of guests, their immediate family members or
traveling companions. Insurance will pay benefits up to $50,000 for
covered expenses. Trip costs in excess of $50,000 may be applied as a
credit toward a future Crystal cruise commencing within 12 months from
the date of cancellation. This credit is non-transferable and not
redeemable for cash.
- Crystal Rollover Provision For Pre-Existing Conditions
Guests who need to cancel their cruise because of a pre-existing
medical condition and are denied a cash refund from BerkelyCare for
that reason will be able to apply their penalized cruise fare to
another Crystal cruise commencing within 12 months of the date of
cancellation. This rollover is non-transferable and not redeemable for
cash.
- $1,000 Travel Delay
Reimburses for additional accommodations and "catch-up"
transportation expenses for covered delays of more than 12 hours.
- $3,000 Baggage Protection/Personal Effects Protection
Provides reimbursement in the event of covered loss, theft or damage
during the entire duration of your vacation. There is also a $500
Baggage Delay benefit which reimburses for the purchase of personal
items should your bags become delayed for more than 24 hours.
- $10,000 Medical Protection
Provides coverage for expenses incurred as a result of an illness or
injury that first occurs during your cruise.
- $30,000 Emergency Evacuation
This coverage applies to the reasonable cost of transfer to the
nearest medical facility qualified to treat a covered emergency.
- 24-hour Worldwide Emergency Assistance Services
Provides 24/7 worldwide emergency assistance, including facilitation
of cash transfers; pre-cruise health, safety & weather
information, travel changes; lost luggage assistance; lost documents
assistance; medical consulting and monitoring; legal, dental and
medical referrals to overseas doctors or hospitals; and emergency
medical payment assistance. These services are provided by AIG Assist.
How To
Enroll
For your convenience, the cost of the program, which is based on your
total trip price, will be automatically included in the final balance due
on Crystal Cruises' invoice to your agent. Payment for this program cannot
be accepted after final trip payment or commencement of the penalty
period.
To obtain the Crystal Cruise Protection Program, simply ask your travel
agent to provide you with the Description of Coverage. The plan cost will
be shown on your deposit receipt. Please ask your travel agent to confirm
that your booking is correctly noted by our Reservations Department.
Should you decide to purchase Cruise Protection Program, simply pay the
plan cost with your final payment. The trip cancellation provisions take
effect upon receipt of the Crystal Cruise Protection Program payment. All
other provisions take effect upon departure.
If you have any questions, or would like an additional copy of the
Description of Coverage, please call the program administrator,
BerkelyCare at 1.800.521.4591, and they will be happy to assist you.
* Important: This is only a brief description of the
program. For complete details of the terms, conditions and exclusions,
please refer to the Description of Coverage which you will receive with
your travel documents. The policy provides limited benefits, health
insurance only. It does NOT provide basic hospital, basic medical, or
major medical insurance, as defined by the New York State Insurance
Department. This insurance is underwritten by the National Union Fire
Insurance Company of Pittsburgh, PA, Policy No. 1257-9500185. This
insurance is provided in excess of all other valid and collectible
insurance or indemnity, and shall apply only after such other benefits
have been paid. The Cruise Protection Program is available to U.S.,
Canadian and international residents.
This plan was designed and is administered by BerkelyCare, a
division of Affinity Insurance Services, Inc., in all states except: AIS
Affinity Insurance Agency, Inc. in CA/MN/OK; and AIS Affinity Insurance
Agency in NH and NY. Claims are administered by BerkelyCare, a division of
Affinity Insurance Services, Inc., in all states except: Aon Direct
Insurance Administrators in CA; AIS Affinity Insurance Agency, Inc. in OK;
and AIS Affinity Insurance Agency in NH and NY. CA License # 0795465.
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