Like all  travel companies, we have a cancellation policy, and certain fees apply if you cancel your reservation. We've created this page to address some of the questions we're frequently asked on this subject.

Excuses  aren’t going to cut it, so you'd better know your stuff. So, what are some of the standard online purchase policies? You need to remember that every product and provider is slightly different.

Most online travel purchases are non-refundable. These days, airlines will often charge you for changing when the cheapest seat class was purchased, and an online agency will pass that fee--plus a processing fee--along to the customer. If you opt not to use your airline ticket, you will most likely be able to use that ticket at a future date. However, when using the residual value of that ticket, you will have to pay an airline-imposed cancellation penalty on the original ticket, plus any fare difference and agency re-issue fee. Fees are generally $100 domestically and $200 internationally.

If you want to cancel a hotel reservation, you must first know whether you have a pre-paid or non-pre-paid room. On the Web, most pre-paid hotel rooms are guaranteed and subject to a penalty, which may be up to 100 percent. A non-pre-paid hotel room can be changed or deleted in most cases without penalty.

It's often more complex when purchasing a travel package because you will incur cancellation fees based on the components that you selected—and if you're canceling, you will have to cancel the complete trip. Also, the fees and penalties are assessed based on the departure date of your trip, hotel policies, and date you initiate the cancel. There will also be a cancellation service fee applied in the amount of $25.00per person by Ship to Shore Travel.

Remember that discounts applied through the use of promo codes are always non-refundable.
These are just the basics to use as a reference point. You should always read the cancellation policy before purchasing. Reservationists say being nice and being honest is your best bet for getting help. They can't always fix your mistakes, but if there is something they can do, this is the clearest path to getting it. So put away the excuses, read the fine print, and hope nothing makes you cancel your vacation in the first place!

What are some covered reasons for Trip Cancellation/Interruption?

There are many different types of trip insurance available, but Trip Cancellation and Interruption protection is the most important benefit you should look for. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/ cancellation of travel or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees. 

Because the cancellation policy may be more restrictive during holidays, special events, or certain other dates, please inquire before you reserve.